
The image shows two separate shim pieces improperly installed beneath the motor foot. The split and uneven shim arrangement can reduce proper contact between the motor foot and foundation, resulting in unstable support, uneven load distribution, and potential alignment problems. This improper shimming condition can contribute to increased motor vibration during operation.
Improper Shim Installation: Hidden Alignment Problem in a Hospital Pump Motor
Case Study: Improper Shims Found During Laser Alignment of a 24/7 Hospital Pump
There is a need for high reliability of equipment in a hospital pump room since important pumps work all the time to provide basic services in the building. Our company was contacted by a hospital in the UAE to solve the problem with a motor that was frequently vibrating. Although the motor bearings had already been changed by the maintenance staff, the problem persisted. They were replaced again but the vibration problem still occurred. Then, the maintenance staff assumed that the misalignment of the pump-motor shaft was causing the problem and asked for a professional laser alignment inspection. During our inspection, we found out that there was a misalignment problem and also the wrong installation of shims on the motor feet. The problem was solved by correctly installing shims and getting the right alignment of the pump-motor shaft.
The Maintenance Problem

Maintenance technicians reviewing the pump motor and alignment condition during the inspection, as part of the investigation into an improper shim installation and related vibration problem.
The motor was placed in a pump room of a hospital and the need for constant operation was there. Hence, reliability of the equipment was highly critical. A vibration issue was reported by the maintenance personnel.
During their troubleshooting and maintenance process:
– Motor bearings were replaced.
– Vibration in the motor was observed.
– Again, the bearings were replaced.
– Even then, vibration was an issue.
Since the problem of vibration did not get solved due to bearing replacement, the possibility of shaft misalignment was considered by the maintenance crew. Our team was summoned for the alignment of the pump and motor using laser alignment.
Laser Shaft Alignment Inspection
Pump and motor shaft alignment were evaluated. A misalignment was detected using laser measurement of the pump and motor shafts. But the evaluation process was not limited to only the shafts. Motor shaft alignment was also tested. While testing motor shaft alignment, we discovered that the wrong shims had been put underneath the motor feet. It was important to detect this as shims are a crucial part of the mechanical foundation of a motor.
The Improper Shim Installation

The image shows two separate shim pieces improperly installed beneath the motor foot. The split and uneven shim arrangement can reduce proper contact between the motor foot and foundation, resulting in unstable support, uneven load distribution, and potential alignment problems. This improper shimming condition can contribute to increased motor vibration during operation.
The motor had shims placed below its feet; however, the arrangement of the shims was inappropriate for precision alignment installation. The improper placement of the shims may cause trouble even if the readings of the alignment were within tolerance at one moment in time.
For instance, problems might happen due to the following reasons:
– Shims do not support the motor properly.
– Shims are not placed appropriately beneath the motor foot.
– Several shims are not in proper contact.
– Shims are damaged, bent, contaminated, or uneven.
– The motor foot is not supported appropriately.
– The arrangement of the shims changes during the process of mounting.
The laser alignment reading could be adjusted by changing the position of the motor, but the mounting of the motor should be appropriate too.
Why Correct Shimming Matters
Shimming should not be done only to get a certain alignment number. The motor needs a steady and well-supported mounting position. In case the shims are improperly mounted, the mounting position of the motor will be unstable. This may influence the end result of the alignment process and may cause mechanical difficulties. The motor may be in proper alignment at the first measurement, but when the mounting position is not properly supported, it may change after tightening or usage. Therefore, mounting of the shims is an important part of shaft alignment process.
Corrective Action

Laser alignment equipment installed on the pump motor shaft during inspection to identify possible shaft alignment and installation issues.
Following the detection of the wrong placement of the shims, the problem of the motor mounting was sorted out. The old shim setup was examined and changed if necessary to ensure correct support of the motor feet. Then the motor was mounted and the alignment between the pump and the motor shafts was adjusted using the laser alignment.
Both:
– Vertical alignment
– Horizontal alignment
were checked and adjusted.
Following the adjustments, the alignment was checked again.
Final Alignment Result
The last pump and motor alignment was done to meet the tolerance requirement of the client. The motor mount problem was also solved by using the right shimming technique. This gave the equipment a stable platform for the final alignment instead of using the wrong shimming technique. The last laser alignment readings were taken.
Why Repeated Bearing Replacement Should Trigger Further Investigation
Continuous replacement of the bearings without determining the cause may prove to be costly and ineffective. There are various factors that may cause the failure or early wear of the bearing, such as:
– Misalignment
– Lubrication failure
– Overloading
– Imbalance
– Installation problem
– Contamination
– Electrical failure
– Foundation problem
– Operating condition
Hence, by continuously replacing the bearing, it is not necessary that the root cause will be solved. In this case, the maintenance department rightly thought about alignment as a possibility and asked for laser alignment testing. The test indicated a shaft alignment problem and also a problem in the installation of shims.
Important Lesson for 24/7 Pump Systems
The continuous operation of a pump motor within a hospital setting must be viewed as a critical rotating machine. In the case of a critical rotating machine, alignment is not a single event. Following its installation, major maintenance, bearing change, coupling change, or any other mechanical repair, the alignment of the pump motor needs to be checked based on the maintenance criteria of the site. A correct alignment record will also aid in comparison for future measurements.
Proper Shim Installation and Laser Alignment Service Must Work Together

Hospital pump and motor assembly under maintenance, with the laser alignment system mounted on the shaft to check alignment conditions before corrective work. Precision laser alignment and correct mechanical mounting have a strong link. The laser system is able to determine the exact shaft position and find out how much correction should be applied. But the correction needs to be made with an appropriate mounting.
This means:
Measuring → Checking the mounting → Adjusting the shims → Alignment → Rechecking
And not:
Measuring → Randomly adding shims → Alignment
The goal here is to reach:
1. Correct shaft alignment.
2. Appropriate motor mounting.
Conclusion
We were summoned to a hospital pump room in UAE where the maintenance crew was facing problems related to motor vibration. The motor bearings had already been changed multiple times but the vibration issues persisted. It was assumed by the maintenance crew that shaft misalignment might be the cause of such problems, and hence a laser alignment check was requested.
Upon checking, it was found that there was an issue with pump motor misalignment as well as shims being placed incorrectly under the feet of the motor. The motor installation was corrected using correct shims and shaft alignment between pump and motor was corrected horizontally as well as vertically.
Key Takeaway
Shaft alignment being correct does not matter if the motor is resting on wrongly installed shims.
The motor may be aligned using a laser alignment tool, but the stability of the shims could affect the accuracy of the installation process. It is always advisable to check the motor mounting, shimming, and shaft alignment in critical 24-hour pumping systems. If the bearings keep failing or the machine vibrates even after replacing the bearings, do not keep replacing the parts without analyzing the mechanical situation.
Establish the problem, fix the mounting, do the laser alignment, and then analyze the situation.



















